Privacy Policy

Last updated: September 2026

Your privacy matters to us. We want you to feel comfortable when you visit our website, request a quote, contact our team, or place an order.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices you have over your personal information.

If you have any questions about this policy or the way we handle your information, please contact us.

What Information Do We Collect?

The information we collect depends on how you use our website and services.

For example, when you contact us or place an order, we may ask for:

• Your name
• Email address
• Telephone number
• Billing address
• Delivery address
• Company or business details
• Order information
• Packaging requirements
• Artwork and design files
• Information submitted through contact or enquiry forms

If you make a payment, relevant payment information may also be required. Payments may be processed by a third-party payment provider, so your payment details may be handled directly by that provider.

We only ask for information that we reasonably need to respond to you, provide our services, process your order, or manage our business.

When You Contact Us

You can contact us by email, telephone, live chat, or through forms on our website.

When you do, we’ll use the information you provide to respond to your enquiry. For example, if you’re asking for a packaging quotation, we may need your name, contact details, box requirements, quantity, dimensions, artwork, or other project information.

We may keep relevant details from your enquiry so we can follow up with you or provide better customer service later.

When You Place an Order

When you place an order, we need enough information to produce and deliver your packaging correctly.

This may include your name, contact details, billing information, delivery address, order specifications, artwork, and other information related to your purchase.

We use these details to process the order, arrange production, organise delivery, contact you about the order, and deal with any problems that may arise.

Payment information may be processed by our payment provider rather than stored directly on our website.

How We Use Your Information

We may use your information to:

• Respond to your enquiries
• Prepare quotations
• Process and manage orders
• Arrange production and delivery
• Contact you about your order
• Provide customer support
• Process payments through relevant payment providers
• Deal with refunds, replacements, or complaints
• Improve our website and services
• Keep our website and systems secure
• Meet legal or regulatory requirements
• Send relevant marketing communications where permitted

We won’t use your personal information for unrelated purposes without an appropriate legal basis.

Cookies

Like most websites, we may use cookies and similar technologies.

A cookie is a small file that is stored on your device when you visit a website. Cookies can help a website remember information and make it easier to use.

Depending on how they’re configured, cookies may help us:

• Keep the website working properly
• Remember items in a shopping basket
• Understand how visitors use the website
• Improve website performance
• Remember certain preferences
• Help protect the website from misuse

Some cookies are removed when you close your browser, while others may remain on your device for longer.

You can control cookies through your browser settings. Keep in mind that blocking some cookies may affect the way certain parts of the website work.

Where required, we’ll ask for your consent before using non-essential cookies.

Information Collected Automatically

When you visit our website, some technical information may be collected automatically.

This can include your IP address, browser type, device type, operating system, pages visited, referring website, and the date and time of your visit.

We use this information to understand website traffic, identify technical problems, improve performance, maintain security, and see how visitors use our website.

Where possible, this information is looked at in an aggregated or anonymised form rather than being used to identify individual visitors.

Emails, Offers and Newsletters

From time to time, we may send emails about our services, packaging options, company updates, offers, or other information that may be relevant to you.

Where consent is required, we’ll ask for it before sending marketing emails.

You can unsubscribe whenever you wish. Simply use the unsubscribe link in the email or contact us directly.

Please note that unsubscribing from marketing emails won’t normally stop important messages relating to an existing order, quotation, delivery, payment, or customer service request.

Customer Service

We use your contact information to communicate with you when necessary.

For example, we may contact you about an artwork proof, quotation, production update, delivery, payment, or an issue with your order.

If you speak to us by telephone, email, live chat, or another channel, we may keep relevant information from that conversation where it’s needed for customer service or business records.

Who Do We Share Your Information With?

We don’t sell your personal information.

However, we may need to share certain information with companies that help us run our business and provide our services.

These may include:

• Payment providers
• Courier and delivery companies
• Website hosting providers
• IT and security providers
• Customer service platforms
• Communication providers
• Professional advisers where necessary

We’ll only share information that’s reasonably needed for the relevant service.

When We May Disclose Information

There may be times when we’re required to provide personal information because of a legal or regulatory obligation.

For example, we may disclose information where required by a court, law enforcement authority, regulator, or other authorised body.

We may also use or disclose information where reasonably necessary to protect our business, prevent fraud, investigate misuse, or protect the security of our website and services.

If Our Business Changes

Businesses can change over time. If we go through a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

If a significant change affects the way your personal information is used, we’ll provide appropriate information and follow applicable data protection requirements.

How We Protect Your Information

We take reasonable steps to keep your personal information safe.

Depending on the information and how it’s collected, this may include technical measures such as SSL/TLS encryption, secure systems, access controls, and other security measures.

Only people who need access to personal information for their work should have access to it.

Even with appropriate safeguards, no website or online service can guarantee complete security. For that reason, we also encourage you to take care when sharing personal information online.

How Long Do We Keep Your Information?

We don’t keep personal information forever.

We normally retain information only for as long as it’s reasonably needed for the purpose it was collected, including providing customer service, managing orders, maintaining business records, and meeting legal or accounting requirements.

When information is no longer needed, we’ll take reasonable steps to securely delete it or anonymise it where appropriate.

Your Privacy Rights

Depending on your circumstances, you may have rights under UK data protection law regarding your personal information.

These may include the right to:

• Ask what personal information we hold about you
• Request a copy of your information
• Ask us to correct incorrect information
• Request deletion in certain circumstances
• Ask us to restrict certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request your information in a portable format where applicable

These rights aren’t absolute and may be subject to certain legal conditions.

If you’d like to exercise one of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to other websites or online services.

Once you leave our website, we aren’t responsible for how those third parties collect, store, or use your information.

Their own privacy policies will apply, so we recommend checking those policies before providing personal information.

Children’s Information

Our website and services are intended for general customers and businesses.

We don’t knowingly collect personal information from children where doing so isn’t appropriate or permitted.

If you believe a child has provided personal information through our website, please contact us so we can look into it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made when our services, technology, business practices, or legal requirements change.

If we make an update, we’ll change the date at the top of this page. Where appropriate, we’ll also provide additional notice about significant changes.

Get in Touch

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, we’re happy to help.

Phone: +(44) 7745318992
Email: sales@customizeboxes.co.uk

You can also contact us through the live chat on our website.

Whether you want to ask about the information we hold, change your marketing preferences, or simply understand how your information is used, feel free to get in touch.

Last updated: September 2026